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Purchase Policy
Our Location Los Angeles Classical Guitars is located at 1341 E. Colorado Blvd. Suite 205. Pasadena CA, 91106 How to Order From LACG Internet www.lacg.net e-mail sales@lacg.net ph.(626) 529-0147 or Fax (626) 529-0149
Los Angeles Classical Guitars strives to make shopping online a safe and secure experience. Our web order form is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. This includes credit card number and expiration date. The encryption process takes all of the personal information, including credit card number and converts it into code that is securely transmitted over the Internet.
Shipping All orders sent UPS or Priority Mail. Standard Fourth Class Mail available at lower cost, and 2nd Day Air available at additional cost. Priority rates include Alaska, Hawaii, and Puerto Rico. Different rates apply for insured items, other international destinations and all shipping of heavy books. Due to varying item dimensions and weight, shipping charges are calculated and added at the time an order is processed for shipping.
Guitars are shipped UPS or Priority Mail in the U.S. on 48-hour approval basis, with the instrument pre-paid by cashier's check or credit card (Visa/MasterCard). Personal checks must clear before orders are shipped. Freight and insurance costs are to be paid by the customer. $15.00 minimum for credit card orders. For international customers, special arrangements will be made.
Shipping based on USPS Priority Mail rates. Please call for shipping rates not listed in the Shipping rates table, including the rate adjustments for mailing heavy books.
Product
Availability Return Policy for Guitars Los Angeles Classical Guitars (LACG) will gladly send guitars anywhere in the U.S. on a 48 hour approval by UPS or USPS with the merchandise pre-paid by Cashier's Check, Money Order or any major credit card. For international orders, the customer will be contacted by LACG and special arrangements will be made. All freight and insurance charges are to be paid by the customer unless otherwise agreed upon. Availability and prices are subject to change. Returns: Before any items may be returned, a Return Authorization must be obtained by contacting LACG. Items returned without proper Return Authorization will be refused by LACG. Returned merchandise is the responsibility of the buyer until received and inspected by LACG.
15 Day Day Exchange for Guitars
Within 15 days from the date of purchase, LACG will exchange any guitar
toward the purchase of any other instrument of equal or greater value.
Providing the instrument is returned in original condition, the full price
will be credited. Merchandise Returns If for any reason you are dissatisfied with your purchase, please call us for prompt assistance. Excluding guitars, books, printed music, and special orders, all unopened items are refundable within 15 days from date of purchase. Shipping costs are refunded if the return is due to our error or the product is defective. Credit card purchases will be refunded by credit card credit. Check purchases will be refunded by check. Returned products must be in original packing complete with warranty card and owner's manual, and be in original unused condition. All returns must also include the order invoice. If you are uncertain about an item, write to: sales@lacg.net for more information. Returned guitars are the responsibility of the buyer until received and inspected by LACG.
Fees Handling fee of $3.00 is added to each domestic order & $5.00 US to each International order. California residents are added 8.25% sales tax.
For additional information please feel free to contact us. Phone (626) 529-0147 Fax (626) 529-0149 e-mail sales@lacg.net
Shipping Fees Shipping Rates Table |
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